Subscription - Help Center

Question 1

Can I upgrade my account at any time?

Accepted Answer

Yes. You can move up a plan whenever you like, and the new limits apply immediately — there is no waiting period and nothing to rebuild. How to upgrade Open your plans Select Upgrade in the sidebar, or Account menu › Billing and then View plans. Compare the plans Each plan lists its limits side by side, so you can see exactly what changes. Choose a billing period Monthly or yearly. Yearly is billed once and works out cheaper per month. Pay securely Checkout is handled by Stripe. Your card details are entered on Stripe's own form and never touch our servers. Start using it The moment payment clears, your account is on the new plan. What happens to what you have already built Nothing is reset by an upgrade. Your bio pages, short links, QR codes, click history and followers all carry over untouched — you are only lifting the ceiling on what you can create. Existing linksKeep working, with the same URLs Your statisticsFull history is preserved Dynamic QR codesKeep the same codes; no reprinting Your bio pagesStay published throughout Downgrading later You can move to a smaller plan at the end of a billing period. Because a smaller plan has lower limits, check what you are using first — if you are over the new plan's allowance, decide which items to keep before the change takes effect. Not sure yet?Start on the free plan. It has no time limit and no card required, so you can build a real page first and upgrade only when you actually hit a limit.

Question 2

How will I be charged?

Accepted Answer

You are charged once at the start of each billing period, automatically, on the card you used at checkout — until you cancel. The billing cycle WhenAt the start of each period How oftenMonthly or yearly, whichever you chose RenewalAutomatic, on the same date each period ProcessorStripe, using the card on file If you subscribe on the 9th, a monthly plan renews on the 9th of each following month and a yearly plan renews on the 9th of the same month next year. Payment is taken without you having to do anything. Where to see your charges Open Billing Go to Account menu › Billing. Review the history Every payment is listed with its date and amount. Download an invoice Open any payment to get an invoice you can file or send to your accountant. If a payment fails Cards expire and banks decline things. If a renewal does not go through, the payment is retried and you are emailed about it — so the first thing to do is check the email address on your account is one you actually read. Update your card Add a valid card under Account menu › Billing. Check for a block Some banks decline online subscriptions by default; a quick call usually clears it. Ask us If it still will not go through, open a support ticket and we will look at what the processor reported. Never send card details to usWe will never ask for your card number, CVV or password — not by email, not in a support ticket. Card details belong only on Stripe's secure checkout form.

Question 3

What happens when I delete my account?

Accepted Answer

Deleting your account cancels your subscription and permanently erases your data from our servers. It cannot be undone, and your links stop working immediately. This is permanentThere is no restore, no grace period and no backup we can retrieve for you afterwards. If you are unsure, downgrade to the free plan instead — that keeps everything in place at no cost. What gets removed Bio pagesUnpublished and deleted Short linksStop resolving at once QR codesDynamic codes stop working, including printed ones StatisticsAll click and scan history Pixels & channelsEvery tracking and organisation setting SubscriptionCancelled; no further charges Do these first Export anything you need Download your statistics and note any link or bio page URLs you still care about. Redirect what is in print Anything on a business card, poster or packaging will break. Point those codes somewhere useful before you delete. Tell your audience If your bio page is the link in your social profiles, replace it first so followers do not land on an error. Check your alias Once released, your page name becomes available for someone else to claim. Deleting The option is in Account menu › Settings. You will be asked to confirm, because of everything above. Just want to stop paying?Cancelling your subscription is a different thing. That drops you to the free plan and keeps your content — see the other articles in this section.

Question 4

How do refunds work?

Accepted Answer

Ask us through a support ticket. We look at every request individually, and if a refund is due it goes back to the card you paid with. How to request one Open a ticket Use the contact form, or Dashboard › My Tickets if you are signed in. Tell us which payment Include the date and amount. You will find both under Account menu › Billing. Tell us what went wrong A sentence is enough — a double charge, a renewal you meant to cancel, a feature that did not work as described. Wait for our reply Everything happens in that same ticket, so the history stays in one place. What to expect Refunds are returned to the original payment method through Stripe — we cannot send one to a different card or account. Once approved, your bank decides how quickly it appears on your statement, which is usually a few business days rather than instantly. Cancelling is not the same as refundingCancelling stops future charges but does not automatically return the period you have already paid for. If you want both, say so in the ticket. Do not include card numbersThe payment date and amount are enough for us to find the charge. Never put a full card number in a support ticket.

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