Ask us through a support ticket. We look at every request individually, and if a refund is due it goes back to the card you paid with.
How to request one
- Open a ticket Use the contact form, or Dashboard › My Tickets if you are signed in.
- Tell us which payment Include the date and amount. You will find both under Account menu › Billing.
- Tell us what went wrong A sentence is enough — a double charge, a renewal you meant to cancel, a feature that did not work as described.
- Wait for our reply Everything happens in that same ticket, so the history stays in one place.
What to expect
Refunds are returned to the original payment method through Stripe — we cannot send one to a different card or account. Once approved, your bank decides how quickly it appears on your statement, which is usually a few business days rather than instantly.
Cancelling is not the same as refundingCancelling stops future charges but does not automatically return the period you have already paid for. If you want both, say so in the ticket.
Do not include card numbersThe payment date and amount are enough for us to find the charge. Never put a full card number in a support ticket.